Refund Policy

Centurim is a B2B software subscription sold to brokers, agencies, and sales teams. By subscribing, you agree that you are acting in a business or professional capacity. This policy governs all purchases made through the Centurim platform.

Centurim delivers an ongoing intelligence service. Subscription fees are charged in advance and are generally non-refundable for the current term. Refunds are issued only in the specific circumstances described below.

Monthly fees are charged at the start of each billing period and are non-refundable for the current month. You may cancel at any time; cancellation takes effect at the end of the paid period, and access continues until then.

Annual subscriptions, including founding-cohort plans, are a committed term billed in advance at a discounted rate. They are non-refundable for the term once the term has begun, and do not auto-cancel mid-term. The price you lock in is held for the full term.

We will issue a refund in the following cases only:

• Platform unavailability — a verified outage on our end lasting more than 24 continuous hours within a billing period.
• Duplicate charge — an accidental double-billing caused by a processing error on our side. Contact us within 14 days of the charge.
• Post-cancellation charge — a charge that occurs after a confirmed cancellation. Contact us within 14 days of the charge.

A change of business needs, or non-use of the platform during a paid term, does not constitute grounds for a refund.

Where a trial or free territory scan is offered, no charge applies during the trial. If you do not cancel before the trial ends, you will be billed at the applicable subscription rate. Trial-period charges are non-refundable unless a duplicate billing error occurred.

Submit a refund request to contact@centurim.com with the following information:

• Your account email address
• The invoice or charge reference number
• The date and amount of the charge
• A description of the issue and the remedy requested

We review all refund requests within 3 business days. Approved refunds are returned to the original payment method and typically settle within 5–10 business days depending on your financial institution.

We ask that you contact us before initiating a chargeback or payment dispute with your bank or card issuer. We respond promptly to billing concerns and resolve legitimate issues without the need for third-party intervention.

Initiating a chargeback without first contacting us may result in immediate suspension of your account while the dispute is under investigation. Accounts found to have engaged in fraudulent chargeback activity will be permanently terminated.

This policy is governed by the laws of England and Wales. Nothing in this policy limits any rights you may have under applicable consumer protection or business trading legislation.

We may update this policy at any time. The current version is always published at this URL. Continued use of Centurim after a policy update constitutes acceptance of the revised terms.

For billing questions or refund requests, contact contact@centurim.com.